Refund policy

Effective Date: [28 May 2024]

At 7 Artis Furniture Studio, we are committed to providing you with high-quality furniture and exceptional customer service. If you are not completely satisfied with your purchase, our return and refund policy is here to assist you.

Return Policy

1. Eligibility for Returns:

• Items must be returned within 30 days from the date of delivery.
• Items must be in their original condition, unused, and in the original packaging.
• Custom-made and bespoke items are not eligible for return unless they are defective or damaged upon arrival.

2. Non-Returnable Items:

• Custom-made and bespoke furniture.
• Items marked as final sale or clearance.
• Gift cards.

3. Return Process:

• Contact our customer service team at info@7artis.com or call us at +971 563 599 548 to initiate a return.
• Provide your order number, the reason for the return, and any supporting photographs if the item is damaged or defective.
• Our team will provide you with a return authorization number and instructions on how to return your item.

4. Shipping Costs:

• Customers are responsible for the shipping costs associated with returning non-defective items.
• If the return is due to a defect or damage, 7 Artis will cover the return shipping costs.

Refund Policy

1. Inspection and Processing:

• Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
• If the item is approved for a refund, we will process the refund to your original method of payment within 7-10 business days.

2. Refund Amount:

• The refund amount will include the cost of the item minus any original shipping charges.
• For defective or damaged items, the full purchase price, including shipping, will be refunded.

3. Refund Notification:

• You will receive an email notification once your refund has been processed.
• Please allow additional time for the refund to appear on your credit card statement or bank account.

Exchange Policy

1. Eligibility for Exchanges:

• Exchanges are available for items of equal or greater value, subject to stock availability.
• Custom-made and bespoke items are not eligible for exchange unless they are defective or damaged upon arrival.

2. Exchange Process:

• Contact our customer service team at info@7artis.com or call us at +971 563 599 548 to initiate an exchange.
• Provide your order number, the item you wish to exchange, and the desired replacement item.
• Our team will provide you with further instructions on how to proceed with the exchange.

3. Shipping Costs:

• Customers are responsible for the shipping costs associated with exchanging non-defective items.
• If the exchange is due to a defect or damage, 7 Artis will cover the shipping costs for the exchange.

Contact Us

For any questions or concerns about our return and refund policy, please contact our customer service team at:

Email: info@7artis.com
Phone: +971 563 599 548
Address: In5 Design - Dubai Design District

We value your satisfaction and appreciate your business with 7 Artis Furniture Studio.